常见问题

Frequently Asked Questions (FAQ)

Payment Method 付款方式

Currently we only accept payments via

  • iPay88 for online banking
  • iPay88 for Visa or MasterCard

 

目前我们仅接受以下的付款方式:

  • iPay88 线上银行
  • iPay88 Visa卡 或 Master卡

Are your products halal? 您的产品是否清真?

No, our products are non-halal. Please check carefully before purchasing.

不是,我们的产品是非清真食品。购买前请仔细确认。

Which areas do you cover for delivery? 运送产品范围

Limmengkee.com currently delivers to whole of Malaysia, including Sabah & Sarawak. We now also ship to Hong Kong.

目前Limmengkee.com在全马各地提供运送服务,包括沙巴和砂拉越。我们也运送产品到香港

How long does it take for delivery? 顾客会在多久时间内收到产品?

We normally estimate a delivery time of 3-5 working days for orders within Malaysia. Overseas orders may take longer.

在马来西亚以内的运送产品时间预计为3至5个工作天;海外订单则需较长的运送时间。

How do I know whether my purchase is confirmed? 如何知道我的线上订购已经被确定 ?

An order confirmation email will be sent to your inbox with details of your preferred payment method via Online payment, Credit Cards or e-Wallet and details of your selected delivery address as a confirming details of your order. Please make sure to check the Spam or Junk Folder in your e‐mail if you do not receive our order confirmation email.

如果您的线上订购已被确定,您将收到一封订购确定电邮,详细说明有关您所选择的付款方式,如:在线支付、信用卡或电子钱包,以及您的收货地址的详情。如果您未收到我们的订购确定电邮,请检查电子邮件中的垃圾邮件或垃圾文件夹。

How much is the delivery fee? 运送费是多少?

Delivery fee is based on the location of the delivery address. We mainly charge a flat fee of:

  • Peninsular Malaysia RM8
  • Labuan, Sabah & Sarawak RM20/KG
  • Promo: Free shipping for delivery RM100 and above (Peninsular Malaysia only)
  • Hong Kong RM25/500gm

Should delivery be attempted to the specified shipping address and no one happens to be present at the time of delivery nor respond to the calls or messages, an additional fee of RM30 will be charged for re-delivery.

运送费根据送货地点而定。以下是我们的固定收费:

  • 马来西亚半岛 :RM8
  • 纳闽、沙巴和砂拉越 :每公斤RM20
  • 促销:购物消费RM100及以上享有免费运送服务(只限马来西亚半岛)
  • 香港RM25 / 500gm

如果产品送至指定地址时,无人签收或收件人未回覆电话或短信,我们将收取RM30重新送货的额外费用。

I do not wish to register an account for purchasing your products. Is that possible? 我可以在不注册帐户的情况下购买产品吗?

Yes, it is possible. Simply provide us your details and ensure you UNCHECK the “Create my account” during checkout. Your account will not be created.

可以。您只需向我们提供详细资料,并确保您在撤离网站时选择取消“注册我的帐户”即可。如此,您的帐户将不会被注册。

My account was created but I have forgotten my password details to login. How do I retrieve my password? 我已经注册帐户,但是忘记了登录密码。我该如何取回密码?

Click on this link : Forgot your password? You will be required to check your email for a password reset to be sent to you. Go ahead to input the email that was used to register your account on Limmengkee.com

点击链接:忘记了密码?您需要在电子邮件中发送重置密码。继续输入用于在Limmengkee.com注册帐户的电子邮件。